Shipping policy

Arocam LLC DBA Unisport Soccer only fulfills orders to the United States and Canada. 

We encourage customers to inspect their products within 48 hours of delivery to ensure accuracy. If an order contains a discrepancy, please contact customer service within 5 business days of delivery.

• Use code FREE99 for free shipping on orders $99+
• Standard ground shipping is $9.99 for all orders. Expedited shipping costs shown at checkout.
  
• Non custom in-stock orders ship within 1-2 business days. 
• Personalized orders typically take 2-4 days to process and ship. 
  
• Pre-ordered items will have expected item delivery timelines on the product page. 
• Time in transit varies based on both customer location and shipping location. To ensure your order reaches you as quickly as possible, orders can be fulfilled from multiple distribution centers and retail stores.
• Orders that require split shipping from multiple locations may result in 1-2 days of additional processing time. 

Our commitment to addressing these matters is contingent upon the specific circumstances surrounding each case.

FAQ

Where do you ship to?

We ship anywhere in the U.S., U.S. territories, and Canada.

I paid for expedited shipping and my order is taking longer than the shipping time. What does that mean?

Expedited shipping only affects the time an order spends in transit, once shipped. For example, when selecting two-business day shipping, your order will process in the stated processing time and will be in transit for 2 business days.

The tracking for my order says it's delivered, but I haven’t gotten it yet. What should I do?

If the tracking information from your order is marked as delivered but it is not received, we advise you to reach out to the carrier for more information or to file a claim. Unisport Soccer does not accept any responsibility once the carrier has successfully marked the package as delivered.

The tracking for my order says “returned to the original sender”. What does that mean for my order?

If an order is “Returned to Sender”, our team will contact you through your account email to confirm your shipping address. Once confirmed, we will reprocess the shipment for delivery.*
*This process will occur once the order has arrived at our facility.

I selected ‘Ship To Store’ - How long do I have to pick it up?

You have 30 days from the date marked “ready for pickup” to pick up your order. Please be advised orders in excess of 30 days will be shipped to the address on your account and a charge of $9.99 will be prompted to your original payment method.